Privacy Policy for DigitalTowns.ai

Effective Date: 08/05/2025

1. Who We Are

DigitalTowns.ai is a regional digital transformation platform that helps businesses across the Tees Valley (and beyond) harness data and artificial intelligence to grow, innovate, and collaborate.

2. What Information We Collect

We collect and process the following types of personal data:

  • Contact Information: name, email address, phone number (when you register or contact us)
  • Business Information: company name, size, sector, location, services offered
  • Platform Usage Data: pages visited, time on site, login activity, submitted forms
  • Survey/Feedback Data: responses to voluntary surveys or market research
  • Device and Technical Data: IP address, browser type, operating system, device information

3. How We Use Your Information

We use your data to:

  • Provide and maintain platform services
  • Improve functionality and user experience
  • Offer personalized recommendations and insights
  • Communicate updates, opportunities, and relevant sector news
  • Ensure system security and compliance with legal obligations

4. Legal Basis for Processing

We only process your data when we have a valid reason, including:

  • Your consent
  • To fulfill a contract with you
  • To comply with legal obligations
  • To pursue our legitimate interest in providing and improving our services

5. Who We Share It With

We never sell your data. We may share it with:

  • Technology partners who host or support the platform
  • Analytic service providers (e.g., for performance analysis)
  • Local authorities or academic institutions in anonymized format for research or development purposes
  • Legal or regulatory bodies when required by law

6. Your Data Rights (UK & EU GDPR)

You have the right to:

  • Access the data we hold about you
  • Request correction of any inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time (if consent was the legal basis)

To exercise any of these rights, email us at: [insert email]

7. Data Retention

We retain your data only as long as necessary for the purposes described in this policy or as required by law.

8. Cookies

Our platform uses cookies for essential functionality and performance analytics. You can control your preferences via our cookie banner or your browser settings.

9. International Transfers

We primarily store your data in the UK or EEA. If we ever transfer data outside these regions, we ensure appropriate safeguards are in place.

10. Security

We use industry-standard security practices including encryption, access controls, and routine audits to protect your data.

11. Contact Us